Return and Refund Policy

This Return and Refund Policy is issued by JSK Commerce LLC, doing business as Ready Next Shift.

Effective Date: July 23, 2026

1. Overview

At Ready Next Shift, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through readynextshift.com.

General Return Terms

  • Applicability: These general terms apply unless different brand- or product-specific return terms are stated on the applicable product page.
  • Region: United States
  • Return window: Change-of-mind returns must be completed within 30 days of delivery. Damage, defects, or incorrect items must be reported within 48 hours of delivery. Missing items must be reported within seven days of delivery, as explained in our Shipping Policy.
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Restocking fee: 25% of the product price on approved non-defective returns (waived for defective, damaged, or incorrect items)

2. Brand- and Product-Specific Return Policies

Certain brands or products sold by Ready Next Shift may have return, refund, exchange, or cancellation terms that differ from the general terms outlined in this policy. These differences may include return eligibility, return windows, restocking fees, cancellation fees, return shipping costs, freight charges, exchange procedures, or other requirements.

When a brand- or product-specific return policy is provided on the applicable product page or otherwise clearly disclosed before purchase, that policy will take precedence over the general terms of this Return and Refund Policy for that product.

We encourage customers to review any brand- or product-specific return information shown on the product page before placing an order. If no separate return policy or terms are stated for a product, the general terms of this Return and Refund Policy will apply.

If an order contains products from multiple brands, different return terms may apply to individual items within the same order.

Nothing in a brand- or product-specific policy limits any rights or remedies that cannot legally be waived under applicable law.

3. Contact Information

To start a return or report damage, contact our customer service team:

  • Email: support@readynextshift.com
  • Phone: (470) 800-0309
  • Address: JSK Commerce LLC, doing business as Ready Next Shift, 8735 Dunwoody Place, STE R, Atlanta, Georgia 30350, United States

Hours: Monday to Friday, 9am to 5pm EST

4. Eligibility for Returns

Unless different brand- or product-specific terms apply, we accept change-of-mind returns for new, unused items returned within 30 days of delivery. Items must include all original packaging and accessories.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and follow the reporting instructions below. The 48-hour reporting requirement does not apply to change-of-mind returns. Missing items must be reported within seven days of delivery under our Shipping Policy.

Used or installed products cannot be returned unless defective upon arrival.

5. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions. For defective, damaged, or incorrect items, we cover the cost of the return at no charge to you.

6. Return Shipping and Fees

For change-of-mind or non-defective returns, the customer is responsible for return shipping costs. For items that arrive defective, damaged, or incorrect, we cover return shipping at no cost to you. Please ship approved returns within 7 days of approval.

Restocking Fee: Unless otherwise stated in a brand- or product-specific return policy, non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.

For defective, damaged, or incorrect items, contact us first so we can arrange the return at no cost to you.

7. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 14 days after we receive and inspect the return
  • If you prefer, we can send a replacement item instead of a refund

8. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

9. Non-Returnable Items

We cannot accept returns for:

  • Damage or shipping issues reported more than 48 hours after delivery, except missing items, which must be reported within seven days under our Shipping Policy.
  • Items damaged due to misuse or neglect
  • Personalized or custom-made products
  • Gift cards and downloadable digital items

10. Cancellations

  • Orders may generally be canceled before shipment for a full refund. However, certain brands, custom orders, made-to-order products, or products that have entered the fulfillment process may be subject to different cancellation terms or fees. Any brand- or product-specific cancellation terms disclosed on the applicable product page will take precedence over this general cancellation policy.
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

11. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

12. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Ready Next Shift, you agree to this Return and Refund Policy.

JSK Commerce LLC, doing business as Ready Next Shift
support@readynextshift.com
(470) 800-0309
8735 Dunwoody Place, STE R, Atlanta, Georgia 30350, United States